Contact Claims

Contact our claims department for questions such as how to:
  • File a claim.
  • Acquire a claim form.
  • Obtain a claim status.

Please choose the correct product area below for more information:

Contact Customer Care

Contact our customer care team for questions such as how to:

Please select an option below:

I wish to contact:

Contact your Trustmark regional sales director today.

Click on the map to view your regional sales director for that region.

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  • Accident
  • Cancer and Critical Illness
  • Disability
  • Health Screening & Wellness Benefit
  • Healthy Living Benefit for Trustmark Critical LifeEvents
  • Hospital Indemnity
  • Universal Life (excluding New York)
  • Universal Life for New York
  • General Inquiries
  • Contact Information
  • General Inquiries
  • Life Policy Loans and Surrenders
  • New York Life Policy Loans & Surrenders
  • Consolidated Billing Services
  • Case Management

Accident Claim Information

To find a claim form:
Please visit our File a Claim page.

To contact a claims professional by phone for questions or status updates:
877.201.9373
Claims professionals are available Monday through Thursday from 6 am to 6 pm CT, Friday from 6 am to 5 pm CT. If you have already started the claims process, please contact your claims professional directly.

To contact a claims professional by email for questions or status updates:
tmkclaimscontact@trustmarkins.com
A claims professional will call you back by the end of the next business day. If you have already started the claims process, please contact your claims professional directly.

To submit claim documentation:
  • By fax: 508.853.2867
  • By email: Send attachments to maworksite@trustmarkins.com
  • By mail:
    Trustmark Insurance Company
    Attn: Accident Claims
    P.O. Box 60676
    Worcester, MA 01606

Cancer, Critical Illness and Trustmark Critical LifeEvents® Claim Information

To find a claim form:
Please visit our File a Claim page.

To contact a claims professional by phone for questions or status updates:
877.201.9373
Claims professionals are available Monday through Thursday from 6 am to 6 pm CT, Friday from 6 am to 5 pm CT. If you have already started the claims process, please contact your claims professional directly.

To contact a claims professional by email for questions or status updates:
tmkclaimscontact@trustmarkins.com
A claims professional will call you back by the end of the next business day. If you have already started the claims process, please contact your claims professional directly.

To submit claim documentation:
  • By fax: For new claim information, please fax us at 508.853.2757.
    For existing or continuing claim information, please fax us at 508.854.7125.
  • By email: Send attachments to vbs_disability@trustmarkins.com
  • By mail:
    Trustmark Insurance Company
    Attn: CACI/CLE Claims
    P.O. Box 60676
    Worcester, MA 01606

Disability Claim Information

To find a claim form:
Please visit our File a Claim page.

To contact a claims professional by phone for questions or status updates:
877.201.9373
Claims professionals are available Monday through Thursday from 6 am to 6 pm CT, Friday from 6 am to 5 pm CT. If you have already started the claims process, please contact your claims professional directly.

To contact a claims professional by email for questions or status updates:
tmkclaimscontact@trustmarkins.com
A claims professional will call you back by the end of the next business day. If you have already started the claims process, please contact your claims professional directly.

To submit claim documentation
  • By fax:
    For new claim information, please fax us at 508.853.2757.
    For existing or continuing claim information, please fax us at 508.854.7125.
  • By email: Send attachments to vbs_disability@trustmarkins.com.
  • By mail:
    Trustmark Insurance Company
    Attn: Disability Claims
    P.O. Box 60676
    Worcester, MA 01606

Health Screening and Wellness Benefit Information

To find a claim form:
Please visit our File a Claim page.

To contact a claims professional by phone for questions or status updates:
877.201.9373
Claims professionals are available Monday through Thursday from 6 am to 6 pm CT, Friday from 6 am to 5 pm CT. If you have already started the claims process, please contact your claims professional directly.

To contact a claims professional by email for questions or status updates:
tmkclaimscontact@trustmarkins.com
A claims professional will call you back by the end of the next business day. If you have already started the claims process, please contact your claims professional directly.

To submit claim documentation:
  • By fax: 508.471.3208
  • By email: Send attachments to riderclaims@trustmarkins.com
  • By mail:
    Trustmark Insurance Company
    Attn: Rider Claims
    P.O. Box 60676
    Worcester, MA. 01606

Healthy Living Benefit as part of Trustmark Critical LifeEvents®

To find a claim form:
Please visit our File a Claim page.

To contact a claims professional by phone for questions or status updates:
877.201.9373 x45704
Claims professionals are available Monday through Thursday from 6 am to 6 pm CT, Friday from 6 am to 5 pm CT. If you have already started the claims process, please contact your claims professional directly.

To contact a claims professional by email for questions or status updates:
tmkclaimscontact@trustmarkins.com
A claims professional will call you back by the end of the next business day. If you have already started the claims process, please contact your claims professional directly.

To submit claim documentation:

Hospital Indemnity Plan Claim Information

To find a claim form:
Please visit our File a Claim page.

To contact a claims professional by phone for questions or status updates:
877.201.9373
Claims professionals are available Monday through Thursday from 6 am to 6 pm CT, Friday from 6 am to 5 pm CT. If you have already started the claims process, please contact your claims professional directly.

To contact a claims professional by email for questions or status updates:
tmkclaimscontact@trustmarkins.com
A claims professional will call you back by the end of the next business day. If you have already started the claims process, please contact your claims professional directly.

To submit claim documentation:
  • By fax: 508.853.2867
  • By email: Send attachments to maworksite@trustmarkins.com.
  • By mail:
    Trustmark Insurance Company
    Attn: Hospital Indemnity Claims
    P.O. Box 60676
    Worcester, MA 01606

Life (excluding New York) Claim Information

To find a claim form:
Please visit our File a Claim page.

To contact a claims professional by phone, fax or email for questions about your policy or premiums:
877.201.9373
Claims professionals are available Monday through Thursday from 6 am to 6 pm CT, Friday from 6 am to 5 pm CT. If you have already started the claims process, please contact your claims professional directly.

To contact a claims professional by email for questions or status updates:
tmkclaimscontact@trustmarkins.com
A claims professional will call you back by the end of the next business day. If you have already started the claims process, please contact your claims professional directly.

To submit policy- or premium-related items, including policy loans and surrenders please visit customer care.

To submit a claim:
  • By fax: 508.853.0310/li>
  • By email: lifeclaims@trustmarkins.com
  • By mail:
    Trustmark Insurance Company
    Attn: Life Claims
    P.O. Box 60676
    Worcester, MA 01606

New York Life Claim Information

To contact a claims professional by phone, fax or email for questions about your policy or premiums:
877.201.9373
Claims professionals are available Monday through Thursday from 6 am to 6 pm CT. And, on Friday from 6 am to 5 pm CT. If you have already started the claims process, please contact your claims professional directly.

To contact a claims professional by email for questions or status updates:
tmkclaimscontact@trustmarkins.com
A claims professional will call you back by the end of the next business day. If you have already started the claims process, please contact your claims professional directly.

For policy- or premium-related items (including policy loans and policy surrenders) please visit the customer care section on this page.

For claim submission:
  • By fax: 508.853.0310
  • By email: lifeclaims@trustmarkins.com
  • By mail:
    Trustmark Life Insurance Company of New York
    Attn: Life Claims - TLICNY
    P.O. Box 60676
    Worcester, MA 01606
Are you currently working with a representative:

Customer Care Contact Information

Life Policy Loans and Surrenders (excluding New York)

For policy- or premium-related questions (including policy loans and policy surrenders), you can contact our customer service area at 800.918.8877.

To submit documentation:

New York Life Policy Loans and Surrenders 

For policy- or premium-related questions (including policy loans and policy surrenders), you can contact our customer service area at 866.949.6036.

To submit documentation:

Consolidated Billing Services

Case Management

Or use the contact form below:

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Western U.S.

Daniel Schmid
Regional Sales Vice President, Western Region

Eastern U.S.

Jack Waldie
Regional Sales Vice President, Eastern Region

New England

Bob Cogan
Regional Sales Director
Elizabeth Magana
Implementation Manager

Empire

Frank Morang
Regional Sales Director
Mariann Straw
Sales Implementation Manager

New York City

Frank Morang
Regional Sales Director
Mariann Straw
Sales Implementation Manager

Capitol

Lance Epstein
Regional Sales Manager
Wendy Devine
Implementation Manager

Mid-Atlantic

Michael Feeney
Regional Sales Manager
Wendy Devine
Implementation Manager

Carolinas

David Fisher
Regional Sales Director
Matt Johnson
Client Manager
Laura Dugan
Implementation Manager

Georgia

Brent Simmons
Regional Sales Director
Elizabeth Magana
Implementation Manager

Florida

Jay Weingart
Senior Regional Sales Director
Alison Lewis
Key Account Manager
Sue Mack
Implementation Manager

Ohio Valley

Marcia Oyster
Regional Sales Director
Mariann Straw
Sales Implementation Manager

Southeast

Alex Williams
Regional Sales Manager
Matt Johnson
Client Manager
Elizabeth Magana
Implementation Manager

Pacific Northwest

Brenda Randall
Regional Sales Director
Ann Masse
Implementation Manager

Southern California

Tom Homrighausen
Regional Sales Director, So. CA (LA & Orange County/San Fernando Valley)
Chelsey Treasure
Implementation Manager
Denise Hanna
Key Account Manager

Southwest

Jim Haboush
Regional Sales Director
Ann Masse
Implementation Manager
Denise Hanna
Key Account Manager

Plains

Chris Tyrrell
Regional Sales Director
Ann Masse
Implementation Manager

Midwest

Joe Goolsby
Regional Sales Director
Ben Raczka
Implementation Manager

North Central

Richard Alvarez
Regional Sales Director
Ben Raczka
Implementation Manager

Michigan

Mike Dahlinger
Regional Sales Representative
Mariann Straw
Sales Implementation Manager

South Central

Shaun Urista
Regional Sales Manager
Adam Halick
Implementation Manager

Dallas/Fort Worth

Jimmy Stoffer
Regional Sales Representative
Adam Halick
Implementation Manager

Gulf Coast

Rachel Hamann
Regional Sales Representative
Adam Halick
Implementation Manager

Mountain

Jodi Brooks Allen
Regional Sales Director
Chelsey Treasure
Implementation Manager