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At Trustmark, giving thanks is a year-round endeavor

By: Alex Moral, Senior Vice President, Voluntary Benefits

Each year, Thanksgiving is a day where we get to say thank you to the people who have made a positive impact in our lives. At Trustmark, the obvious people we need to thank are our policyholders, who we have the great privilege to protect, and our business partners, who we have the opportunity to work with. As I got to thinking about it though, I realized that the most important part of gratitude isn’t saying you’re grateful, it’s showing you’re grateful.

Posted on November 20, 2018 in Trustmark

One Trustmark: They have our back

By: Alex Moral, Senior Vice President, Voluntary Benefits

We realize that, to deliver the most effective story about our company and to deliver the best possible solutions, we need to simplify. To better serve you―our clients―we need better collaboration between all the services that Trustmark can offer and an easier way to share those services. That’s why we’re making the transition for all of our businesses to become one Trustmark brand. With all of us working together, Trustmark can provide you with more comprehensive benefit solutions and more effective service.

Posted on July 12, 2018 in Trustmark

White Paper: 3 important steps for successful employee benefit communication

In any given day, how many emails does an employee receive? How many phone calls or conversations? How many pieces of paper come across their desks? We don’t have an exact number, but suffice to say, it’s a lot. So, with all of that clutter to get through, how do you make sure employees get the information they need when it comes to their benefits? Trustmark recently took part in new industry research that highlights three important steps for successful employee benefit communication.

Posted on June 21, 2018 in Employee Communication Trustmark

This is my story: Frank Morang

By: Frank Morang, Senior Regional Sales Director, Empire Region

One of the greatest obstacles we have to overcome in the insurance industry is the widely-held belief that, “It’s not going to happen to me”. A broken leg? “I’m not accident prone, it won’t happen to me.” A sickness that puts you out of work? “I can tough it out, I don’t need protection”. A triple bypass surgery? “I’m in good health, it’s not going to happen”. That last one, the triple bypass surgery, that was me.  

Posted on June 19, 2018 in Critical Illness Trustmark

I’m a salesperson and I have no clients

By: Joe Goolsby, Regional Sales Director, Midwest Region

I’m a salesperson and I have no clients. That sounds a little bit like something you might hear at a support group, but in my case it’s true… though probably not in the sense that you’re thinking. But that’s because I have partners that I am very proud to do business with, and the distinction between a “client” and a “partner” is a very important one. 

Posted on March 01, 2018 in Sales Trustmark

People are our priority: Insights from the 23rd Annual Producer Conference

By: Dan Johnson, Vice President of Sales and Marketing

Relationships with our broker and producer partners have always been at the top of our priority list, and each year we put on a large industry conference to celebrate those relationships and highlight our company culture. We strive to deliver as much education as possible on anything from the state of healthcare, to employee engagement, to product positioning and more. I like to believe we give a lot, but we also certainly get a lot in return. 

Posted on February 08, 2018 in Trustmark

Trustmark gives thanks

By: Alex Moral, President, Trustmark Voluntary Benefit Solutions

In many households around the country, family and friends will take a few minutes this Thanksgiving to give everyone at their table a chance share what they are grateful for this year. So, before you sit down and carve the turkey with your family, we want to express what we’re grateful for here at Trustmark.

Posted on November 22, 2017 in Trustmark

Aiming for best in class? Instead, aim for what matters

By: Alex Moral, President, Trustmark Voluntary Benefit Solutions

“Best in class” is a phrase that gets thrown around all the time in the business world. In the auto industry, how often do you hear “best in class safety”? Or, in just about any industry, “best in class service”? It’s a common phrase, but it’s also one that has never made much sense to me. Instead of aiming for best in class, why not aim for something that matters?

Posted on October 12, 2017 in Industry Trustmark

Soup or salad; 5 keys to exemplary customer service

The last time I was at a restaurant, a nice young woman waited on our table. She was polite, she was attentive, she was quick and she got everyone’s order correct. Yet, the experience wasn’t much more than a transaction: food in exchange for cash.

Don’t get me wrong, timeliness, accuracy and responsiveness are important, but they don’t create a memorable service experience because those attributes are simply expected. Without them, we would have been dissatisfied.

Posted on October 05, 2017 in Industry Trustmark

Value creation: the key to a company’s success

By: Alex Moral, President, Trustmark Voluntary Benefit Solutions

Any business runs on a summation of many moving parts. In a complex industry like insurance, this is especially true. Whether its product design that has to meet legal requirements and satisfy actuarial needs, or a sales process that involves multiple organizations working together, there is a lot to manage. What’s important as a leader, and something that Trustmark actively cultivates, is to not lose sight of the customer. Success depends on an organization being able, even with all the complex details, to focus on value creation for customers.

Posted on August 22, 2017 in Industry Trustmark

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