Managing benefits doesn’t have to be complicated

The top two reasons for brokers changing carriers are discrepancies in billing and dissatisfaction with customer service. That comes as no surprise to the many in the voluntary insurance industry who know how complicated it can be to implement and manage a benefits program. From handling billing for multiple carriers to implementing new benefits, there are a number of challenges brokers face, but they can all be overcome with the right management and service solutions.

Posted on July 05, 2017 in Industry Trustmark

Employee satisfaction starts with listening

Making sure employees understand their benefits is one of the best ways to increase satisfaction and boost work engagement. But being effective with communication is difficult, just 9 percent of respondents in one study indicated that their organization’s employees were “very knowledgeable” about the employer-sponsored benefits available to them. For those that are able to communicate and engage employees effectively, however, the rewards are significant.

Posted on June 28, 2017 in Employee Communication

Retirement preparation starts with employee communication

By: Richard Alvarez, Regional Sales Director, North Central Region

If you haven’t already seen the stats about Americans’ preparedness for retirement, brace yourself, because they’re pretty alarming. It’s estimated that nearly half (45 percent) have zero savings for retirement and less than a quarter of people are “very confident” they will have enough money for retirement.1 Needless to say, it’s not a rosy outlook. Fortunately, employers can help get employees prepared for retirement through voluntary benefits enrollment.

Posted on June 05, 2017 in Employee Communication

Supporting employees who are caregivers

By: Christin Kuretich, Director, Product & Innovation

People can wear all kinds of different hats: employee, spouse, parent, friend, advisor and, in many cases, caregiver. More than one in six U.S. employees has, in effect, a secondary job as a caregiver for a relative.1 A growing elderly population means, the number of employees who are caregivers is only going to increase. As pointed out in an article in Employee Benefit News, this raises the stakes for employers when it comes to supporting these employees who are also caregivers.

Posted on May 24, 2017 in Critical Illness Life Insurance

Voluntary benefits are critical for our aging population

Back in February, we wrote an article on how long-term care is a major risk to retirees. The risks, unfortunately, don’t end there. New research highlights the staggering healthcare costs facing Medicare enrollees. This tremendous financial burden our aging population copes with underscores the importance of voluntary benefits in helping to provide protection from healthcare costs.

Posted on May 18, 2017 in Industry

Connecting the dots: The value of voluntary benefits for the workforce

Voluntary benefits are an essential tool for employees’ financial protection. The cost-shift of healthcare expenses to employees is no secret and the growing need for voluntary benefits to help cover those costs is well known. The financial security that comes with voluntary benefits is an end in itself, but for employers, there are plenty of other benefits for the workforce that extend well beyond financial protection; all of which are interconnected.

Posted on May 11, 2017 in Employee Communication Industry

Study: complete benefit solutions are a key differentiator

A study from BenefitsPRO and Eastbridge highlights the changing landscape of the voluntary benefits industry. More and more brokers are flocking to voluntary benefits as a source of revenue. With so many brokers entering the market, it's led to several changes in how we see the voluntary industry and what brokers need from their carriers.

Posted on May 04, 2017 in Broker News Sales

Silence is a salesperson’s most valuable tool

By: Joe Goolsby, Regional Sales Director, Midwest Region

I cringe when I see a salesperson portrayed in media. They’re often smooth, fast-talking types with hard-hitting catchphrases: “always be closing”. While high in entertainment value, it doesn’t really fit with what’s effective in the real world. In my experience, being a good salesperson isn’t about talking; it’s about being silent, it’s about listening.

Posted on April 26, 2017 in Sales

Enrollment success for employers and employees: “dos” and “don’ts”

By Rachel Hamann, Regional Sales Representative, Gulf Coast

Enrollments are, for many, the special time of year when all the work of setting up and maintaining a benefits program comes to fruition. With one chance to get it right, there’s a lot of pressure for everything to run smoothly and be a success. But what if it didn’t have to be that way? As we’ll explore in this blog series, changing the way we look at enrollment; as a year-round process, rather than a one-off event provides benefits to brokers, employers and their employees throughout the year.

Posted on April 20, 2017 in Employee Communication Enrollment Industry

Building relationships and social media

By: Dan Johnson, Vice President, Sales and Marketing

Many people are surprised to learn that when I started out in the insurance industry, I was actually working in IT. Now, my IT skills may not have remained up to date, but I still find the use of technology invaluable. Especially in our industry, where relationships are so important, the technology tools available to us through social media can help build the kinds of deep, lasting relationships which have been the foundation of our success here at Trustmark.

Posted on April 17, 2017 in Industry Sales

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