Value creation: the key to a company’s success

By: Alex Moral, President, Trustmark Voluntary Benefit Solutions

Any business runs on a summation of many moving parts. In a complex industry like insurance, this is especially true. Whether its product design that has to meet legal requirements and satisfy actuarial needs, or a sales process that involves multiple organizations working together, there is a lot to manage. What’s important as a leader, and something that Trustmark actively cultivates, is to not lose sight of the customer. Success depends on an organization being able, even with all the complex details, to focus on value creation for customers.

Posted on August 22, 2017 in Industry Trustmark

There is no substitute for experience

Voluntary benefits can be a deceptively complex operation. When things run smoothly, providing benefits may seem simple. But, there are nuances and complexities behind the scenes that create a smooth experience for employers and their employees. For brokers, this is why a carrier that has experience in the industry is so important; their deep understanding and familiarity with the inner workings of the complex voluntary benefits process is vital to a positive outcome.

Posted on August 10, 2017 in Industry

Innovation starts with listening to the customer

Innovation is the driving force behind advancement. To move forward requires fresh thinking and fresh ideas. In the world of insurance, this is every bit as true as it is in other fields, but the human element involved in insurance lends a different slant to the way we approach innovation. We’re not building a faster car or looking to improve computer processing power, we’re looking to better protect our policyholders. Keeping that idea as our focus is what leads to insurance innovation.

Posted on August 01, 2017 in Critical Illness Life Insurance Trustmark

Making the most of life insurance

People understand the need for life insurance. In fact, 80 percent of Americans say that life insurance is something most people need. The need for life insurance to protect an individual’s family in the event of their passing may be obvious to most, but there are a is a whole new way for policyholders to stretch the value of their life insurance.

Posted on July 18, 2017 in Life Insurance

Protect employers and their employees from financial stress

By: Joe Goolsby, Regional Sales Director, Midwest

Today’s employees face more distractions at work than ever. They’ve got a steady stream of work email, their cellphones are never far away and the internet is often right at their fingertips. When you factor in their personal lives and, increasingly, their financial challenges, it’s easy to see how all the distractions can impact productivity. 

Posted on July 13, 2017 in Industry

Managing benefits doesn’t have to be complicated

The top two reasons for brokers changing carriers are discrepancies in billing and dissatisfaction with customer service. That comes as no surprise to the many in the voluntary insurance industry who know how complicated it can be to implement and manage a benefits program. From handling billing for multiple carriers to implementing new benefits, there are a number of challenges brokers face, but they can all be overcome with the right management and service solutions.

Posted on July 05, 2017 in Industry Trustmark

Employee satisfaction starts with listening

Making sure employees understand their benefits is one of the best ways to increase satisfaction and boost work engagement. But being effective with communication is difficult, just 9 percent of respondents in one study indicated that their organization’s employees were “very knowledgeable” about the employer-sponsored benefits available to them. For those that are able to communicate and engage employees effectively, however, the rewards are significant.

Posted on June 28, 2017 in Employee Communication

Retirement preparation starts with employee communication

By: Richard Alvarez, Regional Sales Director, North Central Region

If you haven’t already seen the stats about Americans’ preparedness for retirement, brace yourself, because they’re pretty alarming. It’s estimated that nearly half (45 percent) have zero savings for retirement and less than a quarter of people are “very confident” they will have enough money for retirement.1 Needless to say, it’s not a rosy outlook. Fortunately, employers can help get employees prepared for retirement through voluntary benefits enrollment.

Posted on June 05, 2017 in Employee Communication

Supporting employees who are caregivers

By: Christin Kuretich, Director, Product & Innovation

People can wear all kinds of different hats: employee, spouse, parent, friend, advisor and, in many cases, caregiver. More than one in six U.S. employees has, in effect, a secondary job as a caregiver for a relative.1 A growing elderly population means, the number of employees who are caregivers is only going to increase. As pointed out in an article in Employee Benefit News, this raises the stakes for employers when it comes to supporting these employees who are also caregivers.

Posted on May 24, 2017 in Critical Illness Life Insurance

Voluntary benefits are critical for our aging population

Back in February, we wrote an article on how long-term care is a major risk to retirees. The risks, unfortunately, don’t end there. New research highlights the staggering healthcare costs facing Medicare enrollees. This tremendous financial burden our aging population copes with underscores the importance of voluntary benefits in helping to provide protection from healthcare costs.

Posted on May 18, 2017 in Industry

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