The future of insurance: more ways to pay

By: Pam Handmaker, Senior Director, Product & Innovation

​As we’ve discussed in recent articles, one of the greatest challenges the insurance industry faces is that consumers fear they won’t use their policy. There’s the sense of “it won’t happen to me” or “I won’t ever use it” that can turn people away from purchasing insurance. If they don’t use the policy, they’ll have security and a safety net, but they end up seeing the policy as “wasted money” if there’s no tangible payoff.

Posted on July 19, 2018 in Marketing Sales

One Trustmark: They have our back

By: Alex Moral, Senior Vice President, Voluntary Benefits

We realize that, to deliver the most effective story about our company and to deliver the best possible solutions, we need to simplify. To better serve you―our clients―we need better collaboration between all the services that Trustmark can offer and an easier way to share those services. That’s why we’re making the transition for all of our businesses to become one Trustmark brand. With all of us working together, Trustmark can provide you with more comprehensive benefit solutions and more effective service.

Posted on July 12, 2018 in Trustmark

Disability insurance and the importance of the paycheck

By: Jamie Miller, Regional Sales Director, Southern California Region (LA/Ventura County)

Almost 8 out of 10 American workers say they live paycheck to paycheck to make ends meet. Hopefully, in the event of a sickness or injury, they have medical insurance and supplemental benefits to cover the costs of medical treatment. But, with so many Americans dependent on their paycheck, what happens when that sickness or injury requires a recovery period of weeks or months that keeps them out of work?

Posted on July 05, 2018 in Sales

White Paper: 3 important steps for successful employee benefit communication

In any given day, how many emails does an employee receive? How many phone calls or conversations? How many pieces of paper come across their desks? We don’t have an exact number, but suffice to say, it’s a lot. So, with all of that clutter to get through, how do you make sure employees get the information they need when it comes to their benefits? Trustmark recently took part in new industry research that highlights three important steps for successful employee benefit communication.

Posted on June 21, 2018 in Employee Communication Trustmark

This is my story: Frank Morang

By: Frank Morang, Senior Regional Sales Director, Empire Region

One of the greatest obstacles we have to overcome in the insurance industry is the widely-held belief that, “It’s not going to happen to me”. A broken leg? “I’m not accident prone, it won’t happen to me.” A sickness that puts you out of work? “I can tough it out, I don’t need protection”. A triple bypass surgery? “I’m in good health, it’s not going to happen”. That last one, the triple bypass surgery, that was me.  

Posted on June 19, 2018 in Critical Illness Trustmark

Your insurance cheat sheet

Insurance isn’t always easy to understand. In fact, for many it can be downright confusing and a lot of consumers don’t understand their benefits.  A survey found that only 7% of employees could define four basic health insurance concepts: plan premium, deductible, co-insurance and out-of-pocket maximum. Below are some common insurance terms that can sometimes trip consumers up, along with simple definitions to help provide a better understanding.

Posted on June 08, 2018 in Life Insurance Wellness

Retirement challenges and action

Special Guest Author: Frank Shimsky, President & CEO of Personal Communications, Inc.

Over the years at meeting after meeting with employers, I’ve heard a similar complaint, “Most of my employees aren’t saving enough for retirement; many don’t even receive the full match.” It’s common to read that most Americans aren’t saving enough for retirement even though, according to the Census Bureau, 79% of Americans work for an employer that sponsors a 401(k)-style plan.1 

Posted on May 24, 2018 in Employee Communication

eBook: Voluntary Benefits and the Millennial Customer

Millennials are often discussed as sort of a mythical demographic that no one knows how to talk to or what drives their behavior. This is often because millennials aren’t hitting the “traditional” life stages at the “traditional” ages. They’re getting married later (or not at all), they’re having kids later (or, again, not at all) and their value system is different from previous generations. With all of these differences, how do you reach millennial consumers to share the value of voluntary benefits?

Posted on May 16, 2018 in Employee Communication

This is my story: Kellie Ortiz

By: Kellie Ortiz, Senior Manager, Customer Promise & Customer Care

Some people might have the wrong idea about customer service, or as we call it here at Trustmark: customer care and customer promise. They tend to think that our job primarily consists of fielding calls from upset customers or explaining the nuances of an insurance policy to a policyholder. However, our job is actually so much more than that.

Posted on May 04, 2018 in Critical Illness Customer Service

Your accident insurance not-to-do list

At Trustmark, we take great pride in protecting our policyholders from all sorts of bumps, bruises, scrapes, sprains and breaks. We understand that, sometimes, trouble finds you and you need to be protected from the out-of-pocket costs that come with an accident. However, if you go looking for trouble, that’s where you can run into, well… trouble.

Posted on April 26, 2018 in Accident Insurance Health & Wellbeing

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